When a cardholder wants to dispute a charge made by your online shop, he/she may contact the bank or the card issuer. The latter asks for a reason for the chargeback and then transfers the funds back from Cardinity to the cardholder. After we receive a notification about the chargeback, we inform you of the details and withdraw the disputed funds from your Cardinity account. You can initiate a chargeback resolution process if you want to prove that the charge was valid.
There are a number of reasons for a chargeback:
Here you can find additional resources that may help you in the process and tell you more about payment processing.
If you haven't found answers to your questions here or need any further assistance, don't hesitate to contact us.