Everything About Payment Processing

How can I prevent chargebacks?

You can take the following steps in order to reduce the probability of chargebacks:

  • Provide as many details as you can about the goods and services you offer in your online shop. State the precise prices.
  • Indicate exact delivery times and delivery prices.
  • Create a possibility to exchange an item/product or to claim a refund.
  • Make the return and refund policies available on your website and easy to reach.
  • Ensure a quick response from your customer service.
  • Collect and retain all the available information about your customer and delivered goods or provided services.
  • Always collect signatures when delivering goods in order to have evidence that they were delivered to the provided shipping address.
  • Make a clear and recognizable description which appears on your customer’s bank account statement.


Frequently Asked Questions

Useful Resources

Here you can find additional resources that may help you in the process and tell you more about payment processing.

  • Check our industries list and find out more information about what types of businesses can be accepted and what types are prohibited.
  • In order to start accepting card payments, you need to follow some requirements. We made them available to every online merchant.
  • Certain business types are not allowed to process card payments. Here you can find the list of prohibited business activities.
  • Follow our blog to get to know more about Cardinity, e-commerce and online payments as well as stay up to date with news from us.

Have any questions?

If you haven't found answers to your questions here or need any further assistance, don't hesitate to contact us.