Chargeback vs. Refund: What’s the Difference?

2019 March 14 Chargebacks 0 Comments

An ordinary buyer usually doesn’t realise the difference between a refund and a chargeback and can even use the two terms interchangeably. However, experienced merchants know that the difference between these two concepts is actually huge and one of them is definitely the lesser of two evils. So, firstly let’s discuss each term separately and ...

how to prevent chargebacks

How to Prevent and Dispute Chargebacks?

2018 September 21 Chargebacks 0 Comments

Chargebacks are an inseparable part of e-commerce transactions. However, you can take all the necessary measures to avoid them or minimize the risks. A chargeback is a payment dispute filed by a cardholder with his card issuing bank. There are various reasons why a cardholder may dispute a transaction, so you should always be prepared ...

Chargeback reasons

What Are the Most Common Chargeback Reasons?

2018 September 20 Chargebacks 0 Comments

It may happen that a customer is not happy with his purchase or cannot recognize a transaction in his bank account. If the issue cannot be resolved with the seller directly, the customer has the right to contact his bank and request an official refund which is known as a chargeback. Before getting to chargeback ...

Chargeback process

The Chargeback Process Explained

2018 September 19 Chargebacks Payments 0 Comments

A chargeback occurs when a cardholder contacts his card issuing bank and claims that a particular transaction on his bank statement is not valid. The aim of the cardholder is to receive his money back. There are several reasons why a cardholder may file a dispute, and they are discussed in a separate article, so ...